IslamicGo

Delete your IslamicGo account

You can delete your IslamicGo account and the data tied to it at any time, in the app, on this website or by email. Choose whichever is easiest for you.

Before you start

Deleting your account does not cancel a Plus subscription, because subscriptions are billed by Google Play or the App Store. Cancel it in your store account first if you no longer want it to renew.

Manage Google Play subscriptions Manage Apple subscriptions

Delete in the app

Open IslamicGo and go to the Me tab.
Tap Settings, then Account.
Tap Delete account, read the list of what will be removed and then confirm.

The account is deleted straight away, and every device that was linked keeps working without an account.

Delete on the web

Open the account deletion page.
Sign in with the same email or Google account you use in the app.
Check what will be removed, then press Delete account.

Ask us by email

If you cannot sign in, email support@islamicgo.com from the address on your account and ask us to delete it. We confirm by reply and complete the deletion within 30 days.

What is deleted

Your email address, name and Google or Apple ID
Pack answers left in the account
The progress backup on our server, which covers habits, khatam plan, Quran bookmarks, dhikr, Home layout and settings
The link between Plus and your account, your email sign-in records and the account's daily question count

Deleting in the app or on the web takes effect immediately. Email requests are completed within 30 days.

What is kept

Purchase records stay with Google Play or the App Store and with the device that made the purchase, so Plus keeps working on that device. We also keep the bare purchase token so the same purchase cannot be claimed twice.
Ask questions and answers belong to the device rather than the account. They are deleted automatically after 90 days, or straight away with Delete my data (below).
Progress stored on your phone stays on that phone until you remove the app.

Delete your data without an account

Even without an account, our server holds a little data for your device. In the app, open Me, Settings, Delete my data to erase all of it at once, which covers your questions and answers, reports, daily counts, khatam groups you created, your name in other groups, pack answers left on that device and the device ID. You can also email support@islamicgo.com for help.

Full details of what we collect and how long we keep it are in the Privacy Policy.